You will develop, implement, and optimize processes, procedures, runbooks, and incident management practices to ensure the NOC team responds quickly, accurately, and consistently to alarms, incidents, and operational challenges. You will coach, motivate, and develop a team of 12 NOC professionals working in a continuous 24/7 operational environment. As a key link between the NOC, field technicians, technical experts, IT teams, and external partners, you will foster efficient collaboration and clear communication across all sites. * You have previous experience leading technical teams and know how to coach, motivate, and develop employees, preferably within a 24/7 or continuous operations environment.
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