With more than 1,500 experts, we provide objective and advisory services in the fields of inspection, certification, conformity assessment and training. The role acts as a key bridge between Sales, Marketing, Customer Service and IT, ensuring that commercial needs are translated into end-to-end solutions. * Act as primary point of contact for Sales, Marketing and Customer Service regarding digital needs and improvements * Translate commercial needs into coherent end-to-end solutions that improve customer experience, sales effectiveness and operational efficiency * Drive continuous enrichment of the Customer Portal, focusing on usability, self-service and customer value - o Customer relationship management (e.g. Dynamics 365 Customer Engagement) Stakeholder management & communication * Act as trusted partner for commercial leadership and operational teams
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