We aim for sustainability by making deliveries on electric bikes and utilizing recyclable packaging. We take great pride in being an inclusive employer that offers equal opportunities, and we celebrate the diversity and multiculturalism of our team. In your role as Senior CRM Manager (m/f/d), you will take end-to-end ownership of a specific, high-value customer lifecycle segment. * Own the operational management of our lifecycle segments and communication flows, using channels like email, push notifications, and in-app messages to deliver the right message at the right time. * Dive deep into data to uncover insights about customer behavior, identify key segments, and measure the impact of your initiatives on core business KPIs like LTV, retention, and churn. * You have 5+ years of experience in CRM management, preferably within the e-commerce, retail, subscriptions or grocery delivery industry
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