This vision builds on a foundation of simplification, digitalization, and market proximity, enabling an unmatched end‑to‑end, smooth customer experience that drives loyalty and profitable growth. The Manager, CX Analytics Lead (insights & frameworks) leads the analytical engine of our global CX measurement system. * Develop, maintain, and continuously refine end‑to‑end CX measurement frameworks that standardize how experience drivers relate to loyalty, financial outcomes, and operational behavior. * Lead deep dive analyses on NPS, journey metrics, and verbatims, correlating them with performance results and key drivers. * Translate analytical findings into structured insights that inform, but do not lead, strategic discussions.
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