The Manager, CX Analytics Lead (insights & frameworks) leads the analytical engine of our global CX measurement system. * Support the preparation of high‑impact presentations, insight summaries, and executive materials developed by the CX Intelligence. * Collaborate with Sales, Finance, and Marketing to validate economic correlations and ensure CX monetization insights are considered in portfolio, pricing, and service‑level discussions (without owning those decisions). * Proven ability to transform complex data into insights, frameworks, and executive‑ready narratives.
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