As a Genetec Engineer, you play a key role in the implementation, configuration, and support of Genetec Security Center solutions. * Provide Level 2 and Level 3 technical support, diagnosing and resolving complex incidents * Participate in a 24/7 on-call rotation to guarantee continuity of technical support * Analyze customers' technical requirements and contribute to system architecture design * Prepare technical documentation (diagrams, plans, reports, procedures) * Train end users and support internal technicians * Collaborate with internal teams (projects, support, sales) to ensure optimal customer satisfaction - You enjoy learning, analyzing problems, and tackling technical chall
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