The Manager, CX Analytics Lead (insights & frameworks) leads the analytical engine of our global CX measurement system. * Lead deep dive analyses on NPS, journey metrics, and verbatims, correlating them with performance results and key drivers. * Ensure methodological rigor, consistency, and data governance by working closely with CX Digital & Information teams on metric definitions, master data alignment, and tool adoption (Qualtrics, SFDC). * Translate analytical findings into structured insights that inform, but do not lead, strategic discussions. * Collaborate with Sales, Finance, and Marketing to validate economic correlations and ensure CX monetization insights are considered in portfolio, pricing, and service‑level discussions (without owning those decisions). * Enhance the customer‑intelligence ecosystem by supporting CRM/data usage, guiding digital teams on feedback‑data needs, and ...
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