Leading the MLE CRC team being responsible for the customer inquiries/complaints from the markets of France, Belgium and Netherlands, including goodwill sign off, reporting and coordination of tasks between internal departments, and customers. * Define, measure and ensure KPIs, report them to MAF/MMNL/MMB/MME Management and lead MME to take corrective actions if necessary * As BO of CRC, be the single point of contact and the key interfaces with MME regarding the all applications used in your department and the processes related to the application * Lead, coordinate and follow up customer inquiries/complaints in close cooperation with relevant parties in the respective markets
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