As our Head of Workforce Management (WFM), you will take ownership of shaping and elevating our global WFM strategy. In this pivotal role, you will balance strategic vision with hands-on execution — driving forecasting, scheduling, and real-time management across our Sales and Service teams. * You will define and drive the long-term Workforce Management (WFM) strategy, including technology roadmaps and process optimization * You will oversee scheduling and real-time management to optimize service levels, costs, and employee satisfaction * Knowledge You will demonstrate deep expertise in forecasting, scheduling, capacity planning, and real-time management
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