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409 results for Customer Sales jobs in Puurs within a 30 km radius
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Greet and advise our customers on the sales floor, in the fitting room and at the checkout in order to offer exceptional customer service * Maintain a clean and tidy sales floor allowing our customers to experience the UNIQLO universe - UNIQLO respects the individuality and lifestyle of all customers and takes pride in creating high quality, long-lasting, innovative clothing at an affordable price. At this store, we will deliver to our customers exclusive services such as clothing repair, upcycling, embroidery, and tailoring services as part of our sustainability activity. * Discussing alteration or repair requirements with customers to ensure that their specifications are met * Accurately recording customer's measurements, instructions and preferences * Relay the voice of customers about products and services to company management to continue to make our business relevant ...
Greet and advise our customers on the sales floor, in the fitting room and at the checkout in order to offer exceptional customer service * Maintain a clean and tidy sales floor allowing our customers to experience the UNIQLO universe - UNIQLO respects the individuality and lifestyle of all customers and takes pride in creating high quality, long-lasting, innovative clothing at an affordable price. At this store, we will deliver to our customers exclusive services such as clothing repair, upcycling, embroidery, and tailoring services as part of our sustainability activity. * Discussing alteration or repair requirements with customers to ensure that their specifications are met * Accurately recording customer's measurements, instructions and preferences * Relay the voice of customers about products and services to company management to continue to make our business relevant ...
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Handle requests from customers and Sales Managers regarding order changes - For an international company active in the telecom sector and based in Zaventem, we are looking for a detail-oriented Sales Administrator to support the end-to-end post-quotation sales process. In this fully back-office role, you ensure that sales orders are processed accurately and efficiently from validated quotation through to invoicing. You act as a key coordination point between Sales, Operations, and Finance, making sure all data in the ERP system is correct and up to date. * Process and manage sales orders accurately in the ERP system (Odoo) * Collaborate with Sales, Operations, and Finance to ensure smooth order processing * Maintain accurate and up-to-date customer data in CRM/ERP systems * Support continuous improvement of sales administration processes
Handle requests from customers and Sales Managers regarding order changes - For an international company active in the telecom sector and based in Zaventem, we are looking for a detail-oriented Sales Administrator to support the end-to-end post-quotation sales process. In this fully back-office role, you ensure that sales orders are processed accurately and efficiently from validated quotation through to invoicing. You act as a key coordination point between Sales, Operations, and Finance, making sure all data in the ERP system is correct and up to date. * Process and manage sales orders accurately in the ERP system (Odoo) * Collaborate with Sales, Operations, and Finance to ensure smooth order processing * Maintain accurate and up-to-date customer data in CRM/ERP systems * Support continuous improvement of sales administration processes
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Headit is op zoek naar een klantgerichte en gedreven Customer & Sales Support Officer (regio Boom). Deze persoon kan doorgroeien naar een sales positie.
Headit is op zoek naar een klantgerichte en gedreven Customer & Sales Support Officer (regio Boom). Deze persoon kan doorgroeien naar een sales positie.
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Je beheert de data die de visibiliteit geeft aan de diverse stakeholders (klanten/sales/customer service/netwerk.
Je beheert de data die de visibiliteit geeft aan de diverse stakeholders (klanten/sales/customer service/netwerk.
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Je werkt nauw samen met internal sales, customer service, operationele activity managers en technische experten. De functie van Key Account Manager (M/V/X) situeert zich binnen onze Sales Department “Large Accounts”. * Ervaring: Je hebt minimum 2 tot 5 jaar ervaring binnen Sales en Business Development in een technisch georiënteerde omgeving (B2B), bij voorkeur in de dienstverlenende sector.
Je werkt nauw samen met internal sales, customer service, operationele activity managers en technische experten. De functie van Key Account Manager (M/V/X) situeert zich binnen onze Sales Department “Large Accounts”. * Ervaring: Je hebt minimum 2 tot 5 jaar ervaring binnen Sales en Business Development in een technisch georiënteerde omgeving (B2B), bij voorkeur in de dienstverlenende sector.
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Minimaal 5 jaar relevante ervaring binnen Customer Service, Internal Sales, Logistiek of Supply Chain. UNIVERSAL WOODS EMEA BV, gelegen in Boom, is momenteel op zoek naar een Logistiek & Customer Service (m/v/x) medewerker. Als Logistiek & Customer Service medewerker ben je verantwoordelijk voor een vlotte administratieve en logistieke afhandeling van deze goederenstromen en onderhoud je contacten met , , klanten en interne afdelingen. Naarmate je de organisatie, producten en processen beter leert kennen, heb je de mogelijkheid om door te groeien naar de rol van Customer Service Coördinator. Hierbij neem je een meer sturende rol op binnen de customer service afdeling en ondersteun je de verdere ontwikkeling van onze klantenrelaties en interne processen.
Minimaal 5 jaar relevante ervaring binnen Customer Service, Internal Sales, Logistiek of Supply Chain. UNIVERSAL WOODS EMEA BV, gelegen in Boom, is momenteel op zoek naar een Logistiek & Customer Service (m/v/x) medewerker. Als Logistiek & Customer Service medewerker ben je verantwoordelijk voor een vlotte administratieve en logistieke afhandeling van deze goederenstromen en onderhoud je contacten met , , klanten en interne afdelingen. Naarmate je de organisatie, producten en processen beter leert kennen, heb je de mogelijkheid om door te groeien naar de rol van Customer Service Coördinator. Hierbij neem je een meer sturende rol op binnen de customer service afdeling en ondersteun je de verdere ontwikkeling van onze klantenrelaties en interne processen.
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You are a point of contact for customers, sales and internal departments regarding their orders and the follow-up of shipments. Bosch France is a subsidiary of the Bosch Group, one of the world's largest privately owned industrial companies, with more than 402,000 employees and annual sales of 78 billion euros. Our products delight our customers, improve their quality of life and help preserve natural resources. As a leading and historic player in mobility, Bosch is driving the technologies of tomorrow: E-mobility, autonomous vehicles, connected services and multiple aftermarket solutions to provide our customers with complete support. As a benchmark for quality and innovation, the Mobility Aftermarket Division wants to inspire all its customers. At the Customer and Logistics Service, we are in direct contact with important clients in France and Benelux.
You are a point of contact for customers, sales and internal departments regarding their orders and the follow-up of shipments. Bosch France is a subsidiary of the Bosch Group, one of the world's largest privately owned industrial companies, with more than 402,000 employees and annual sales of 78 billion euros. Our products delight our customers, improve their quality of life and help preserve natural resources. As a leading and historic player in mobility, Bosch is driving the technologies of tomorrow: E-mobility, autonomous vehicles, connected services and multiple aftermarket solutions to provide our customers with complete support. As a benchmark for quality and innovation, the Mobility Aftermarket Division wants to inspire all its customers. At the Customer and Logistics Service, we are in direct contact with important clients in France and Benelux.
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Je hebt ervaring binnen customer service, sales support of een gelijkaardige administratieve functie. Voor een klant actief binnen de medische sector in regio Diegem zoeken we een Sales Operations Specialist die een sleutelrol speelt in de ondersteuning van de commerciële activiteiten in België en Frankrijk. * Je analyseert en rapporteert verkoopgegevens en ondersteunt bij sales forecasting. * Je ondersteunt de samenwerking tussen sales, logistiek en andere interne afdelingen.
Je hebt ervaring binnen customer service, sales support of een gelijkaardige administratieve functie. Voor een klant actief binnen de medische sector in regio Diegem zoeken we een Sales Operations Specialist die een sleutelrol speelt in de ondersteuning van de commerciële activiteiten in België en Frankrijk. * Je analyseert en rapporteert verkoopgegevens en ondersteunt bij sales forecasting. * Je ondersteunt de samenwerking tussen sales, logistiek en andere interne afdelingen.
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Support customers with after-sales requests and ensure excellent service - As Regional Account Manager at STILL, you will have the opportunity to develop your region (South & East Flanders: Ghent – Aalst – Ninove – Geraardsbergen – Oudenaarde), truly advise customers and make an impact with smart intralogistics solutions. With smart combinations of forklift trucks, warehouse technology, software and services, we help customers optimize their logistics processes in an efficient and sustainable way. You build long-term relationships with customers and them with professional advice on their internal logistics processes. Thanks to your commercial mindset and technical insight, you translate customer needs into concrete solutions within our broad portfolio (new trucks, used equipment, short-term rental, service, etc.). Sales & Relationship Management
Support customers with after-sales requests and ensure excellent service - As Regional Account Manager at STILL, you will have the opportunity to develop your region (South & East Flanders: Ghent – Aalst – Ninove – Geraardsbergen – Oudenaarde), truly advise customers and make an impact with smart intralogistics solutions. With smart combinations of forklift trucks, warehouse technology, software and services, we help customers optimize their logistics processes in an efficient and sustainable way. You build long-term relationships with customers and them with professional advice on their internal logistics processes. Thanks to your commercial mindset and technical insight, you translate customer needs into concrete solutions within our broad portfolio (new trucks, used equipment, short-term rental, service, etc.). Sales & Relationship Management
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Intelect Herentals * Lier * Vast contract, onbepaalde tijd * Voltijds - Snel solliciteren - Je komt terecht bij een gevestigde groothandel gespecialiseerd in dierenbenodigdheden. Vanuit de regio Lier beleveren ze zowel nationale als internationale klanten. De sfeer is gemoedelijk, collega's kennen elkaar en samenwerken staat er centraal. Klinkt deze functie als medewerker commerciële binnendienst als de afwisseling, verantwoordelijkheid en klantgerichte rol waar jij naar op zoek bent? Solliciteer vandaag nog en ontdek hoe jouw volgende carrièrestap eruit kan zien! Jouw verantwoordelijkheden - Loopt jouw dag het liefst niet volgens hetzelfde stramien? Het ene moment beantwoord je een vraag van een klant, even later stem je een levering af met het magazijn en tussendoor zorg je ervoor dat orders correct verwerkt worden.
Intelect Herentals * Lier * Vast contract, onbepaalde tijd * Voltijds - Snel solliciteren - Je komt terecht bij een gevestigde groothandel gespecialiseerd in dierenbenodigdheden. Vanuit de regio Lier beleveren ze zowel nationale als internationale klanten. De sfeer is gemoedelijk, collega's kennen elkaar en samenwerken staat er centraal. Klinkt deze functie als medewerker commerciële binnendienst als de afwisseling, verantwoordelijkheid en klantgerichte rol waar jij naar op zoek bent? Solliciteer vandaag nog en ontdek hoe jouw volgende carrièrestap eruit kan zien! Jouw verantwoordelijkheden - Loopt jouw dag het liefst niet volgens hetzelfde stramien? Het ene moment beantwoord je een vraag van een klant, even later stem je een levering af met het magazijn en tussendoor zorg je ervoor dat orders correct verwerkt worden.
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Retail Energy experience such as CIS/Billing, EDI, Customer Care, Sales, and C&I/Mass Market products (must have) * Conducting customer interviews and producing meeting summaries * Producing high-quality verbal and written consulting deliverables (including proposals, customer presentations, consulting reports) to effectively communicate project findings
Retail Energy experience such as CIS/Billing, EDI, Customer Care, Sales, and C&I/Mass Market products (must have) * Conducting customer interviews and producing meeting summaries * Producing high-quality verbal and written consulting deliverables (including proposals, customer presentations, consulting reports) to effectively communicate project findings
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Relationship Management: Own customer relationships post-sales, ensuring satisfaction and identifying growth opportunities - We're looking for a versatile Project Manager/Customer Success Manager to join our growing water monitoring technology team. This hybrid role combines project delivery excellence with customer relationship management for our larger deployments. You'll be the dedicated point of contact for strategic customers, ensuring successful installations while building lasting partnerships. * Stakeholder Communication: Serve as single point of contact for customers during project implementation * Cross-functional Collaboration: Interface between sales, operations, and technical teams to ensure smooth project delivery * Onboarding & Support: Guide customers through platform onboarding after installation completion and handle support requestsIdentify accounts for ...
Relationship Management: Own customer relationships post-sales, ensuring satisfaction and identifying growth opportunities - We're looking for a versatile Project Manager/Customer Success Manager to join our growing water monitoring technology team. This hybrid role combines project delivery excellence with customer relationship management for our larger deployments. You'll be the dedicated point of contact for strategic customers, ensuring successful installations while building lasting partnerships. * Stakeholder Communication: Serve as single point of contact for customers during project implementation * Cross-functional Collaboration: Interface between sales, operations, and technical teams to ensure smooth project delivery * Onboarding & Support: Guide customers through platform onboarding after installation completion and handle support requestsIdentify accounts for ...
Relationship Management: Own customer relationships post-sales, ensuring satisfaction and identifying growth opportunities - We're looking for a versatile Project Manager/Customer Success Manager to join our growing water monitoring technology team. This hybrid role combines project delivery excellence with customer relationship management for our larger deployments. You'll be the dedicated point of contact for strategic customers, ensuring successful installations while building lasting partnerships. * Stakeholder Communication: Serve as single point of contact for customers during project implementation * Cross-functional Collaboration: Interface between sales, operations, and technical teams to ensure smooth project delivery * Onboarding & Support: Guide customers through platform onboarding after installation completion and handle support requestsIdentify accounts for ...
Relationship Management: Own customer relationships post-sales, ensuring satisfaction and identifying growth opportunities - We're looking for a versatile Project Manager/Customer Success Manager to join our growing water monitoring technology team. This hybrid role combines project delivery excellence with customer relationship management for our larger deployments. You'll be the dedicated point of contact for strategic customers, ensuring successful installations while building lasting partnerships. * Stakeholder Communication: Serve as single point of contact for customers during project implementation * Cross-functional Collaboration: Interface between sales, operations, and technical teams to ensure smooth project delivery * Onboarding & Support: Guide customers through platform onboarding after installation completion and handle support requestsIdentify accounts for ...
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As Digital Sales Executive, you are the first point of contact for prospective customers looking for international moving services. You guide customers throughout the sales process with a professional and customer-focused approach, ensuring a smooth transition from quotation to booking. * Provide customers with a professional and positive experience throughout the sales journey. * You have experience in sales, customer service or the international moving industry; Are you a strong communicator with a commercial mindset and a passion for customer experience? Do you enjoy helping people during important life transitions and turning customer needs into tailored mobility solutions? Then you might be the Digital Sales Executive we are looking for within Gosselin Moving. Through virtual surveys and customer conversations, you assess their relocation needs and translate these ...
As Digital Sales Executive, you are the first point of contact for prospective customers looking for international moving services. You guide customers throughout the sales process with a professional and customer-focused approach, ensuring a smooth transition from quotation to booking. * Provide customers with a professional and positive experience throughout the sales journey. * You have experience in sales, customer service or the international moving industry; Are you a strong communicator with a commercial mindset and a passion for customer experience? Do you enjoy helping people during important life transitions and turning customer needs into tailored mobility solutions? Then you might be the Digital Sales Executive we are looking for within Gosselin Moving. Through virtual surveys and customer conversations, you assess their relocation needs and translate these ...
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You'll be responsible for matching the technical expertise of our analytics data engineers with the operational knowledge of our customers' marketing and sales teams.
You'll be responsible for matching the technical expertise of our analytics data engineers with the operational knowledge of our customers' marketing and sales teams.
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Collaborate with the Billing, Customer Care, and Sales teams to improve collection efficiency. * Follow up on outstanding payments and send reminders to customers. * Perform credit checks and assess customer solvency. * Monitor bad debt provisions and contribute to improving DSO (Days Sales Outstanding).
Collaborate with the Billing, Customer Care, and Sales teams to improve collection efficiency. * Follow up on outstanding payments and send reminders to customers. * Perform credit checks and assess customer solvency. * Monitor bad debt provisions and contribute to improving DSO (Days Sales Outstanding).
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Je hebt enkele jaren ervaring binnen Customer Service, Sales Support of Inside Sales Samen met onze klant actief in de voedingssector kijken we uit naar een administratief bediende sales support B to B voor export - Als Sales Support / Inside Sales ben jij een belangrijke schakel tussen klant en interne afdelingen. * Je detecteert kansen om processen te verbeteren en denkt actief mee over klanttevredenheid en sales optimalisatie.
Je hebt enkele jaren ervaring binnen Customer Service, Sales Support of Inside Sales Samen met onze klant actief in de voedingssector kijken we uit naar een administratief bediende sales support B to B voor export - Als Sales Support / Inside Sales ben jij een belangrijke schakel tussen klant en interne afdelingen. * Je detecteert kansen om processen te verbeteren en denkt actief mee over klanttevredenheid en sales optimalisatie.
No match yet? There are 392 more jobs that could match your search
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Voor een internationaal en innovatief bedrijf actief binnen de medische apparatuursector zijn we op zoek naar een Customer Service Officer met sterke interesse in order-to-cash processen. In deze rol maak je deel uit van een dynamisch customer service team dat instaat voor een vlotte en correcte verwerking van klantendossiers binnen een internationale context. Je bent een belangrijke schakel tussen sales, logistiek en finance en zorgt ervoor dat elke bestelling correct en tijdig wordt opgevolgd. * Nauw samenwerken met interne afdelingen zoals sales, finance en supply chain * Meedenken over optimalisatie van customer service en processen * Eerste ervaring binnen Customer Service, Order Management of administratieve ondersteuning, idealiter binnen een order-to-cash omgeving * Reële doorgroeimogelijkheden binnen customer service, supply chain of operations
Voor een internationaal en innovatief bedrijf actief binnen de medische apparatuursector zijn we op zoek naar een Customer Service Officer met sterke interesse in order-to-cash processen. In deze rol maak je deel uit van een dynamisch customer service team dat instaat voor een vlotte en correcte verwerking van klantendossiers binnen een internationale context. Je bent een belangrijke schakel tussen sales, logistiek en finance en zorgt ervoor dat elke bestelling correct en tijdig wordt opgevolgd. * Nauw samenwerken met interne afdelingen zoals sales, finance en supply chain * Meedenken over optimalisatie van customer service en processen * Eerste ervaring binnen Customer Service, Order Management of administratieve ondersteuning, idealiter binnen een order-to-cash omgeving * Reële doorgroeimogelijkheden binnen customer service, supply chain of operations
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Coordinate tasks between Marketing, Sales (Fleet) and Customer Service - Mazda Motor Logistics Europe (MLE) is responsible for distributing cars and parts to our European customers as quickly and efficiently as possible. On top of its logistics activities, MLE offers financial and IT services to all Mazda's National Sales Companies. At present MLE is implementing plans to respond even faster, sharper and more efficient to the increasing demand of our customers. Leading the MLE CRC team being responsible for the customer inquiries/complaints from the markets of France, Belgium and Netherlands, including goodwill sign off, reporting and coordination of tasks between internal departments, and customers. Standardise customer handling processes for the three markets, following up critical escalated customer cases as well as by implementing a management reporting ...
Coordinate tasks between Marketing, Sales (Fleet) and Customer Service - Mazda Motor Logistics Europe (MLE) is responsible for distributing cars and parts to our European customers as quickly and efficiently as possible. On top of its logistics activities, MLE offers financial and IT services to all Mazda's National Sales Companies. At present MLE is implementing plans to respond even faster, sharper and more efficient to the increasing demand of our customers. Leading the MLE CRC team being responsible for the customer inquiries/complaints from the markets of France, Belgium and Netherlands, including goodwill sign off, reporting and coordination of tasks between internal departments, and customers. Standardise customer handling processes for the three markets, following up critical escalated customer cases as well as by implementing a management reporting ...
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Je ondersteunt de sales waar nodig
Je ondersteunt de sales waar nodig
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At Callebaut, our legacy as a global leader in chocolate and cocoa manufacturing is deeply rooted in the enduring trust and satisfaction of our customers. As we look ahead, shifting market dynamics and rapid advances in technology require us to sharpen a bold and unified direction for our Customer Experience (CX). Our ambition is to move beyond being seen as a commodity‑driven business and become the trusted advisor to our customers' brands, by elevating Customer Experience into a strategic differentiator, deepening partnerships, and enabling the creation of unique, sustainable chocolate experiences that delight consumers and create lasting value. This vision builds on a foundation of simplification, digitalization, and market proximity, enabling an unmatched end‑to‑end, smooth customer experience that drives loyalty and profitable growth.
At Callebaut, our legacy as a global leader in chocolate and cocoa manufacturing is deeply rooted in the enduring trust and satisfaction of our customers. As we look ahead, shifting market dynamics and rapid advances in technology require us to sharpen a bold and unified direction for our Customer Experience (CX). Our ambition is to move beyond being seen as a commodity‑driven business and become the trusted advisor to our customers' brands, by elevating Customer Experience into a strategic differentiator, deepening partnerships, and enabling the creation of unique, sustainable chocolate experiences that delight consumers and create lasting value. This vision builds on a foundation of simplification, digitalization, and market proximity, enabling an unmatched end‑to‑end, smooth customer experience that drives loyalty and profitable growth.
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. As a Sales Advisor Retail Direct you will be the point of contact for decision makers of small enterprises with fleets ranging from 10 to 25 vehicles.
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. As a Sales Advisor Retail Direct you will be the point of contact for decision makers of small enterprises with fleets ranging from 10 to 25 vehicles.
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With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. As a Senior Sales Advisor Partnerships you will be having a critical supporting role in our team.
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. As a Senior Sales Advisor Partnerships you will be having a critical supporting role in our team.
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Robert Half is voor een klant op zoek naar een Customer Service / Order Processing Medewerker voor een bedrijf in Brussel. * Je werkt nauw samen met het sales team en beantwoordt hun vragen met betrekking tot bestellingen en orderverwerking. * Je hebt bij voorkeur een eerste relevante werkervaring in customer service, orderverwerking of administratieve ondersteuning.
Robert Half is voor een klant op zoek naar een Customer Service / Order Processing Medewerker voor een bedrijf in Brussel. * Je werkt nauw samen met het sales team en beantwoordt hun vragen met betrekking tot bestellingen en orderverwerking. * Je hebt bij voorkeur een eerste relevante werkervaring in customer service, orderverwerking of administratieve ondersteuning.
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Robert Half is momenteel op zoek naar Customer Care Representative (m/v/x). * Nauw samenwerken met van Regulatory Affairs, Marketing; Sales, Logistiek en Finance. * Je hebt meerdere jaren ervaring in customer care of order management binnen een internationale B2B omgeving; * Een rol met verantwoordelijkheid en autonomie binnen een gespecialiseerd customer care team; * Mogelijkheden om je verder te ontwikkelen binnen internationale handelsprocessen; SAP en customer care.
Robert Half is momenteel op zoek naar Customer Care Representative (m/v/x). * Nauw samenwerken met van Regulatory Affairs, Marketing; Sales, Logistiek en Finance. * Je hebt meerdere jaren ervaring in customer care of order management binnen een internationale B2B omgeving; * Een rol met verantwoordelijkheid en autonomie binnen een gespecialiseerd customer care team; * Mogelijkheden om je verder te ontwikkelen binnen internationale handelsprocessen; SAP en customer care.