Act as the primary point of contact for clients and coordinate interactions with internal teams (marketing, technical teams, sales administration, customer support, logistics, after-sales service) to ensure a seamless and consistent customer experience. * Facilitate communication, anticipate and manage potential points of friction, ensure a high level of customer satisfaction and strengthen customer loyalty. * Build and manage customer-specific business plans: analyze customer challenges, identify growth opportunities (cross-sell, up-sell, new projects), and propose tailored solutions aligned with client needs. * Leverage technical and commercial support teams (photometry, sales administration, technical service, after-sales service) to design and deliver projects that meet customer expectations, on time and to the required quality standards.
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