Increasing customer value (share of wallet) through farming, cross- and upselling our Partena Professional solutions, including services such as outsourcing, consultancy, or other products the customer does not yet have. * Building sustainable relationships and partnerships, acting as a strategic sparring partner who understands the customer's needs and ambitions to strengthen customer satisfaction, retention, and profitability. * Detecting opportunities and future needs, and translating them into concrete solutions that align with the customer's vision and strategy. * Maintaining and optimizing relationships with existing customers to ensure customer satisfaction and retention. * Detecting expansion opportunities (up- and cross-selling) within existing customers. * Proactively following up on customer intentions and underlying needs to convert them into solutions.
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