The Manager, CX Analytics Lead (insights & frameworks) leads the analytical engine of our global CX measurement system. * Build scalable analytical models and “insight systems” that standardize how customer signals, specific to Customer Expereince, are interpreted across the organization. Capability Building & Systems Adoption * Foster a global community of CX insight champions, supporting system adoption, knowledge sharing, and replication of proven practices. * Enhance the customer‑intelligence ecosystem by supporting CRM/data usage, guiding digital teams on feedback‑data needs, and collaborating cross‑functionally to ensure aligned, reliable CX data flows.
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