Experience in supporting client relationship management, leadership, and customer service in a technological context * Experience performing client expectation management By delivering our services with high performance against the Five Points of Value (i.e. optimal cost, quality, compliance, client experience, and business impact), we help colleagues spend more time focusing on their missions; all in support of breakthroughs that change patients' lives. We have a variety of vendors who provide these services; however, we have an opportunity for more formal, aligned, disciplined, and governed management of their performance and strategic alignment with the business to execute. It involves overseeing scope expansion and implementation, change management activities, steady state transition and country stabilization activities.
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