Strategic support & Partnership * Partner with the Director CX Intelligence to prepare strategic materials and build data‑driven inputs that support leadership discussions. * Support the preparation of high‑impact presentations, insight summaries, and executive materials developed by the CX Intelligence. * Support the tracking of corrective actions by providing data‑driven evidence for prioritization during feedback discussions and outer‑loop reviews, ensuring visibility and analytical rigor in evaluating progress. * Collaborate with Sales, Finance, and Marketing to validate economic correlations and ensure CX monetization insights are considered in portfolio, pricing, and service‑level discussions (without owning those decisions). * Support organizational understanding of CX maturity and ROI, helping teams identify capability gaps and focus areas for improvement.
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