We value integrity, vigilance and helpfulness. We encourage everyone to apply regardless of your origin, age, gender or cultural and religious background. Together with colleagues around the world, we stay ahead of changes in technology. People and technology are building the next generation of security with us! Acting as the link between internal teams and client expectations, you make sure that agreed service levels (SLAs) are met and continuously improved. You ensure that internal resources are optimally used to meet contractual and financial objectives. * Coordinate the start-up and onboarding of new service contracts: handover from Sales/Project Management, operational kick-off, and system setup in ERP and CSM tools. * Ensure day-to-day operational follow-up in collaboration with Service Desk, Engineering, and Project teams. * Manage incident and escalation processes to guarantee SLA compliance.
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