Based in Heerlen (Netherlands), about 30 km from the Belgian border, the European Service Center plays a key role in managing Customer Care operations for several Business Units, notably the Spine division (tools and components for spinal surgery) and the Aortic division (aorta). You will be involved throughout the entire Offer-to-Cash process, from order receipt to delivery to the customer. Your role includes traditional order management responsibilities as well as process optimization and customer satisfaction improvement. * Analyze processes and reduce exceptions. * Contribute to process standardization and documentation (SOP). * Understand the business challenges behind operations. * You hold a Bachelor's degree (economics, supply chain, business, etc.) and ideally have initial experience in customer service, order management, or an operational environment.
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