You hold a Bachelor's degree (economics, supply chain, business, etc.) and ideally have initial experience in customer service, order management, or an operational environment. Based in Heerlen (Netherlands), about 30 km from the Belgian border, the European Service Center plays a key role in managing Customer Care operations for several Business Units, notably the Spine division (tools and components for spinal surgery) and the Aortic division (aorta). Your role includes traditional order management responsibilities as well as process optimization and customer satisfaction improvement. Operational management & coordination * Understand the business challenges behind operations. * An interest in digitalization, automation, or artificial intelligence (AI), as well as basic knowledge of project management methodologies (Lean, Agile, etc.), is considered an asset.
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