This vision builds on a foundation of simplification, digitalization, and market proximity, enabling an unmatched end‑to‑end, smooth customer experience that drives loyalty and profitable growth. Sitting at the intersection of data analytics, insights, and customer journeys, this role builds analytical rigor, refines methodologies, elevates storytelling, and enables leaders to act on what customers are telling us. * Partner with the Director CX Intelligence to prepare strategic materials and build data‑driven inputs that support leadership discussions. * Build scalable analytical models and “insight systems” that standardize how customer signals, specific to Customer Expereince, are interpreted across the organization. * Build and maintain dashboards, reporting templates, scorecards, and KPI definitions that ensure consistent and reliable CX reporting.
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