Worldwide, more than 650 enthusiastic employees invest their energy and talent and contribute to BEA's success every day. We are therefore looking for the ideal person to succeed him as Technical Support Advisor, on the Sart Tilman site. * Manage incoming calls from the technical hotline for Europe and provide product support to the European sales team. * Collect and transmit relevant field feedback to the sales, product and R&D teams, in a logic of continuous improvement. * Write reports and feed the internal knowledge base, to promote the sharing of expertise within the company (sales, marketing, product). * Define and monitor key performance indicators (KPIs) related to the quality of service and products, using a ticketing system, to measure customer satisfaction and identify areas for improvement. * Good command of office tools and ability to read technical guides
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