We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. Reporting into the Global Customer Service Center of Excellence (CoE), this role serves as the primary global interface between Supply Chain, Commercial/CX, and regional organizations, ensuring alignment of CSD strategies with customer service requirements and market needs. * Customer-Centric Focus: Captures supply chain requirements and defines standards to enhance the customer experience (measured by NPS), specifically focusing on 'making it happen,' 'getting reliable service,' and 'growing together' stages. * Global Orchestration & Governance: Establishes governance and acts as the central for planning, logistics, customer care, and operations to ensure consistent service delivery. * Cross-Functional Enablement: Enables regional teams to deliver required service ...
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