As a Genetec Engineer, you play a key role in the implementation, configuration, and support of Genetec Security Center solutions. * Provide Level 2 and Level 3 technical support, diagnosing and resolving complex incidents * Train end users and support internal technicians * Collaborate with internal teams (projects, support, sales) to ensure optimal customer satisfaction * Participate in a 24/7 on-call rotation to guarantee continuity of technical support
more