Mazda Motor Logistics Europe (MLE) is responsible for distributing cars and parts to our European customers as quickly and efficiently as possible. Therefore, we are regularly looking for new talents. Leading the MLE CRC team being responsible for the customer inquiries/complaints from the markets of France, Belgium and Netherlands, including goodwill sign off, reporting and coordination of tasks between internal departments, and customers. Standardise customer handling processes for the three markets, following up critical escalated customer cases as well as by implementing a management reporting system to identify trends and develop measures. * Manage strategic development of the MLE CRC structures for the markets of France, Belgium and Netherlands. * Ensure that the MLE CRC handles complaints and inquiries on time, correctly and in line with our blueprint values for ...
more