And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond! As we look ahead, shifting market dynamics and rapid advances in technology require us to sharpen a bold and unified direction for our Customer Experience (CX). Act as the for CX intelligence, ensuring customer signals (NPS, journey data, customer behavioral insights, market insights, amongst others) are translated into business implications that drive experience-led value creation and stronger advocacy for the Barry Callebaut brand. * Strengthen close‑the‑loop excellence by embedding standardized practices for inner & outer loop follow‑up, quantifying impact, and ensuring learning cycles feed into continuous improvement. * Support the tracking of corrective actions by providing data‑driven evidence for prioritization during feedback discussions and ...
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