Sitting at the intersection of data analytics, insights, and customer journeys, this role builds analytical rigor, refines methodologies, elevates storytelling, and enables leaders to act on what customers are telling us. Act as the analytical integrator for CX intelligence, ensuring customer signals (NPS, journey data, customer behavioral insights, market insights, amongst others) are translated into business implications that drive experience-led value creation and stronger advocacy for the Barry Callebaut brand. * Support the tracking of corrective actions by providing data‑driven evidence for prioritization during feedback discussions and outer‑loop reviews, ensuring visibility and analytical rigor in evaluating progress. The Manager, CX Analytics Lead (insights & frameworks) leads the analytical engine of our global CX measurement system.
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