You will define the annual customer success plan including all aspects of Marketing, Sales and Customer Service. Collaboration is essential — you will work closely with Sales, Customer Service, Commercial Excellence and Operations. Every day, over 1,500 experts deliver independent inspection, certification, conformity assessment and training services. You own the results in terms of new sales, up- and cross-selling, and customer retention — and you directly contribute to our commercial ambitions by reporting to the . * You monitor digital experience and sales performance - o Essential is extensive experience (5 to 10 years) in digital omnichannel marketing and sales strategy, organisation, processes and platforms in a B2B context. o
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