Coordinate the start-up and onboarding of new service contracts: handover from Sales/Project Management, operational kick-off, and system setup in ERP and CSM tools. * Cooperate closely with internal (Service Management Support, Technicians, Finance, SOC, Sales, etc.). The Service Coordinator is responsible for ensuring the proper execution of service agreements with our key customers. Acting as the link between internal teams and client expectations, you make sure that agreed service levels (SLAs) are met and continuously improved. While not a customer-facing role, the Service Coordinator serves as the main escalation point for operational or contractual issues. * Ensure day-to-day operational follow-up in collaboration with Service Desk, Engineering, and Project teams. * Monitor and report on service performance and contribute to continuous improvement initiatives.
more