As a Customer Service Agent, you are responsible for the end-to-end operational follow-up of logistics processes. In this role, you are the link between the customer and internal departments such as warehouse, transport and customs. You ensure that operations run according to agreed processes and customer requirements. Next to the operational flow, you also take care of administrative accuracy, invoicing follow-up, claims handling and problem solving when issues occur. * Administrative processing of logistics files for assigned customers; * Acting as operational contact between customer and internal teams (warehouse, customs, transport, …); * Following established processes and customer-specific work instructions; * You have initial work experience in an administrative or customer-facing role. * You are customer-oriented and have strong analytical and problem-solving skills.;
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