In our operations center, we advise and support Austrian customers 24 hours a day – 365 days a year – and rely on a global network of 750,000 partner companies. As an AI Engineer, you will have a Transformation role and will design, build, deploy, and operate AI solutions that support real operational use cases across the 4 countries of the Unit and the different business lines as Mobility, Travel assistance, Travel claims, Customer Service, Claims, Fraud, Back-Office, Sales, and Support functions. You will work closely with Operations, IT, Data, and Digital teams, while strictly adhering to AI governance frameworks (GDPR, EU AI Act, Generali Group standards). * Design and develop AI/ML solutions for fraud detection, claims automation, document analysis, conversational AI (voicebots, chatbots, WhatsApp), and decision support * Implement AI on concrete use case to increase efficiency as in ...
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