Soortgelijke vacatures
4Psquare- Mechelen, Antwerp, Leuven, Brussels
- Snel solliciteren
- 4Psquare
- Mechelen, Antwerp, Leuven, Brussels
- Snel solliciteren
As an "infrastructure monitoring technician" you will work within an international and flexible team that is responsible for monitoring and operating the IT environment.
We are looking for someone who has a proven ability to follow written procedures and can communicate well with customers, peers and managers. Candidates should be a proven self-starter, detailed oriented, eager to learn, have excellent customer service and technical troubleshooting skills, and be committed to completing the provided training.
We are looking for someone who has a proven ability to follow written procedures and can communicate well with customers, peers and managers. Candidates should be a proven self-starter, detailed oriented, eager to learn, have excellent customer service and technical troubleshooting skills, and be committed to completing the provided training.
The position will require an individual to:
- Proactively monitor and operate the IT environment: Network, servers, systems, applications…
- Management of alerts raised by monitoring systems according to standard operating procedures
- Perform scheduled health checks of defined IT components
- Apply procedures to restore systems and services
- Log and update all alerts and incidents in the ticketing tool
- Work autonomously in shifts in a 24*7 environment
- Take part of scheduled interventions and system acceptance testing
- Review technical documentation and contribute to the on-going improvement of the working procedures
- 1+ year of experience providing IT support.
- Proficient troubleshooting skills that includes hardware, software, and other break/fix issues which might include printing, networking, file shares, etc.
- Proven experience of IT support in an enterprise environment
- Familiar with Unix and Windows systems
- Knowledge of scripting is a nice to have for this position
- Good Network troubleshooting skills and knowledge
- Good understanding of infrastructure support
- Ability to follow strictly operating procedures
- Ability to efficiently troubleshoot monitoring alerts and identify root causes
- Experience with ITSM tools
- Strong sense of customer service
- Good organizational skills
- Technical degree or equivalent experience
- Ability to multi-task
- Team-oriented / team player / ability to share ideas as well as listen to ideas
- Some experience with support and administration of communication systems
- Language requirements: English (French or Flemish is an asset)
If you join our team, you can count on a competitive salary, incl. a reimbursement of travel expenses, as well as the option to follow certified trainings.
Soortgelijke vacatures
4Psquare
- Mechelen, Antwerp, Leuven, Brussels
- Snel solliciteren