As our Head of Customer Service: France, you're responsible for delivering perfect service to customers and partner restaurants in France. Additionally, you connect to other departments and our Amsterdam HQ, paving the way for your team to collaborate effectively and continuously develop.

Your team consists of 150-200 colleagues, based in Brussels. You're responsible for working with team leads for the various areas in Customer Service, such as Quality Specialists and Operations Support Specialists. As a skilled manager, you help employees develop through regular feedback sessions and act as their contact point for any questions.

Leading our customer service for the region also involves:

• Observing and analysing processes, workflows and day-to-day activities, including through reports

• Ensuring excellent support in all areas, with a continuous focus on customer satisfaction and compliance with SLAs

• Setting and tracking financial goals and planning annual budgets

• Making sure that any deliveries involving our couriers and dispatchers run smoothly, keeping track of orders and intervening when necessary

• Working closely and maintaining good relationships with other departments

• Reporting your insights and improvement ideas to our Customer Services Director in Amsterdam

• Ensuring cross-border cooperation and the deployment of new processes

• Supporting optimal personnel deployment and shift planning

• Promoting team-building activities to keep employees satisfied and motivated