Goal
bpost is always on the move. For the people of bpost, we create an environment with challenging projects, inspiring collaborations and the newest technologies, including interesting job opportunities and training for every employee.
Parcel delivery is a key growth driver for bpost. In this context, we are searching for a director product (and process) management.
The Job
You are responsible for managing bpost value propositions for parcel delivery for both consumers and companies. This encompasses determining the product positioning to the customer, the pricing, the features and guidelines for the product experience across the whole customer journey.
To do so:
- You identify and evaluate market needs regarding parcel delivery to prioritize product innovations and continuous improvement that support the current and future profitability of your portfolio.
- You manage the product portfolio strategy and life cycle (incl. feature management, legacy, phase out). You have a critical view on product values and collaborate with stakeholders in order to define a roadmap for your portfolio and realize the development and roll-out of new and improved solutions.
- You manage with your team the requirements in the development roadmap to IT and operational teams, and support other teams with outlining the technological and operational framework in which your products are situated, as well as shaping the operational and commercial roll-out strategy. Once launched, your team follows up the financial and operational performance of their products, and supports the organization in removing barriers for commercial success for these products.
- You provide information for the budgeting cycles and take the necessary corrective action to meet financial target.
- You lead a team of 8 product & process managers.
Your main objectives are
- the profit and loss of your portfolio
- execution of the roadmap
- the customer satisfaction for your products
- the motivation and development of your team
Your profile
- You have 10-15 years of marketing experience in product & customer journey management, preferably in logistics, utilities or services.
- You are customer-oriented and technology & process-driven.
- You are meticulous and derive energy from managing the product positioning and life cycle.
- You are always looking for ways to improve things. You have an analytical mind and are able to translate complex situations into simple language.
- You are proactive and have a problem-solving mindset. you take ownership of the matters for which you have responsibility.
- You are flexible and you inspire and motivate teams.
- You have strong stakeholder management skills.
- You have experience with agile development and with service design.
- You are fluent in Dutch and French, with good knowledge of English
Why bpost?
Next to Belgium’s leading postal operator, bpost is of course also an important parcel and e-commerce logistics provider in Europe, North-America and Asia. We deliver mail and parcels to millions of doorsteps and provide logistic services to businesses and consumers. Is the vacancy above something for you? Then you're definitely someone who cares, who dares and who likes to work together. Because at bpost Parcels & Logistics…
…we care. bpost has always acted as a kind of link between people, societies and companies. Due to digitization, there is less contact between people, but our connecting and ubiquitous role has never been stronger. In addition to the important social services bpost provides, we are also one of the largest employers of short-schooled employees, offering them the opportunity to graduate from secondary school. You’ll have an impact on society and everyone in it.
…we dare. In an economy that forces us to evolve at lighting speed, we think and act fast. We work on short-term projects, since we don't know what tomorrow will bring. We're decision-makers. We’re flexible. We think internationally (while our heart is in Belgium). And we work faster and more efficiently every day through robotization and automation. Because you’ll be working for the growth engine of the group.
…we work together. All the above with the realization that we're not alone. With over 34,000 employees in Belgium and across the globe, you will work in an environment that is driven by people. And our chain is only as strong as its weakest link (yes, cliché buster). That’s why we are permanently connected to the business and the teams on the ground. The human dimension is of great importance within our company, at all levels. We invest in machines, but we are built on people. They are the strength of our business.
Interested?
You can simply apply by clicking the Apply Now button.
