bpost is always on the move. We create an environment for our people with challenging projects, inspiring collaborations and the latest technologies, with interesting job opportunities and training programs for everyone.
Within this story, we are looking for a Customer Care Coordinator for the Key Account Service Desk team at our Parcels & Logistics department.
The Key Account Service Desk is responsible for handling complaints and questions from the top 150 bpost parcels of customers.
As a Customer Care Coordinator, you and the Customer Care Manager are responsible for the management, coordination and improvement of processes, workload / resource planning, quality and productivity monitoring and reporting.
The job as a customer care coordinator consists of 2 large parts. On the one hand the operational part:
And on the other hand, an optimisation component:
You can simply apply by clicking the Apply Now button.