Process Management & Standardization
Within the department “Global Contact Center Management” we are hiring an experienced business project manager to strengthen the Process Management & Standardization team. This team has a leading role in defining the CCC business processes and corresponding CCC technology (e.g. CRM, Telephony) implementations worldwide. Standardization, simplification, innovation & globalization are of key importance in this respect.
We are looking for a self-motivated, creative and dedicated person who will fit with our collaborative culture and dynamic, fast-growing organization.
Business Project Manager
The project manager is expected to make a valuable contribution to quality, performance and efficiency in the contact centers that are part of the global CCC network. In his/her role that is to be achieved through successful implementation of contact center business process & technology standardization projects.
The function’s first responsibility will be to take on the overall project management of one of our key contact center technology standardization projects. The overall aim of this project is successful deployment and sustainable implementation of universal queueing principles within our worldwide CCC network.
Being part of the Global Contact Center Management department, the project manager will have to manage a large variety of stakeholders within the MBCAC, in the Daimler organization and at involved third parties.
You have the opportunity to work in a growing international company in an ambitious, professional and dynamic environment. Furthermore we offer a competitive remuneration package.
An extensive relocation package is offered to candidates living further than 50km from the CAC, moving within 20km from the CAC. Collective health insurance, opportunities for further self-development, result-oriented bonus (variable payment) and a pension plan are all part of our secondary benefits
Salary scale 8