Primary role responsibilities
This provides a general focus for the requirements of the role but is not exhaustive.
- You will be working closely with the Benelux UCC business manager
- Process alternative solutions for discontinued products in our ERP system
-Discontinuation of products in customer contracts
-Implementation of alternative products in customer contracts
-Processing of updated customer contracts
- Follow up on customer complaints related to product discontinuation
-Gathering information from sales about possible alternatives
-Contacting customers to resolve the issue
You will work closely with both internal and external customers.