EMVO is a dynamic, multi-lingual team undergoing a period of growth as we adapt our structure to meet the needs of the Operational Phase of the EMVS. In order to meet these needs, we are seeking a 1st Level Customer Support Representative to provide support to EMVO’s customer groups and related parties.
Reporting to EMVO’s Customer Support Centre Manager, you will respond to the questions and
issues raised by EMVO’s customers and related parties. You will analyse these queries and follow them up to resolution. You will be responsible for the triaging of these requests based on their complexity and criticality and will maintain accurate records of all requests. In addition, you will escalate the more complex tickets to EMVO’s business and technical experts.
It is an exciting time to join our team, to make a valuable contribution to the successful running of the EMVS, and to be involved in growing a project which is of vital importance to the European pharmaceutical sector.