Stefanini Belgium

Local IT Support - Zedelgem

Zedelgem
Contrat fixe à durée indéterminée
Plein temps

Candidature facile

We are a Brazilian company with over three decades of IT expertise, focused on making the digital transformation dream a successful reality for our clients.
Our “big enough, yet small enough” approach makes us open, flexible, responsive and agile. If you are somebody who enjoys working in a fast-paced environment, who likes to experience the newest technologies but, at the same time, keeps a grasp on the wellestablished ones, then join us in the conversation about relevant software development.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. Learn more about us on https://stefanini.com

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service. You will be required to deal with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can't resolve.

Job responsibilities

Desktop Management Services:
• Desktops • Laptops / notebooks
• Mobile devices & Printers
• Conference room set up and auditing
• Patching from network port or patch panel to device (including in network cabinets and server rooms)
• Software distribution for certain legacy software that cannot be packaged
• ITSM Tool Service Now Install/Move/Add/Change/Delete (IMACD) Services IMACD

Support Services comprised of the following:
• Deployment of PCs to user location
• Configuring and deploying telephones
• Configuring PCs post-image
• Deploying IT equipment
• Imaging and staging PCs or mobile devices
• Managing the equipment inventory following a Client approved process
• Managing the equipment lifecycle
• Migrating End User data following Client‘s process
• Moving IT equipment
• Removing or disposing of IT equipment following a Client approved process

• Relevant studies in the subject of IT, electronics or telecommunication;
• Good English, Dutch and French, verbal as well as written.
• Mastery in Windows 10 and MS Office 365 environment;
• Hardware problems diagnose skills (PC's, laptops, printers etc.);
• ITIL certification is an advantage and ServiceNow skills very welcome;
• Knowledge of remote administrative tools in Windows 10 environment;
• Working knowledge of iPads, iPhones, Android and other mobile devices technology, MDM MAM technologies
• MobileIron or Citrix Hub is really desirable;
• Knowledge of LAN, Wireless and VPN technologies to perform basic troubleshooting;
• Working knowledge of Active Directory and Exchange;
• Experience of Cisco desk phone system;
• Familiar with printer and multi-functional devices connected to a network;
• Familiar with AV systems - support of onsite and offsite conference with different AV or CR systems;
• Willingness to learn new technologies;
• Positive, helpful can do attitude and ability to work with others;
• Strong communication skills, service delivery orientation;
• Ability to cope with stress and workload;
• Organized, structured approach.

Location:
• Zedelgem, Belgium
• Normally the job is based 3-4 days per week in Zedelgem and 1 day per week in Croix, France, and when necessary 1 day per week in Antwerp or Brussels. Due to travel restrictions because of the Covid-19 pandemic the role is temporarily fully based in Zedelgem, until further notice.

You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages