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Introduction
Our IT team is looking for an Application Support Officer to provide first line support on our applications and infrastructure, for both internal and external clients.
Duties & responsibilities
- Responding to technical problems that occur abruptly and take immediate solutions.
- Providing technical support to teams within the organisation
- On both infrastructure related issues: Network, cloud infrastructure and devices
- As on application related issues: with our ERP, our CRM, our Webshop and our PIM systems
- Providing technical support to our official dealers on the usage of our API’s
- Identifying and resolving technical issues in a proactive way, including the setup and maintenance of a monitoring solution
- Install workstations, smartphones, laptops, printers, phones, …
- Managing ticketing helpdesk system and ensuring a comprehensive database of inquiries and resolutions is kept up to date (knowledge base)
- Maintaining and updating technical documentation
Qualifications & requirements
Behaviour
- Highly customer service oriented
- Ability to manage multiple tasks under pressure
- Listening ability and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution in simple terms
- A good dose of patience
- Good memory of how software and infrastructure work
- Strong problem solving and analytical skills
- English and French required
Technical skills
- Knowledge of Operating Systems Windows and Linux
- Knowledge of Office 365
- Knowledge of a cloud platform, preferably MS Azure
- Knowledge of SQL
- Programming skills to work with API’s (f.ex. PHP, Javascript, HTML/CSS, …)
Extra skills considered as a plus
- Experience with MS Business Central
- Experience with Odoo
Interested?
You can simply apply by clicking the Postuler button.
