Helpdesk Medewerker

• Responsibility for an end to end Incident and Service Request management administration, ensuring systems are kept fully up to date and completed accurately
• Responsibility for SLA validation and escalation as required
• Ensuring customer contractual requirements are monitored, audited and maintained in a controlled manner
• Responsibility for 1st line support – ensuring customers are kept informed of all stages of Incident.
• Responsibility for producing contractual customer and internal KPI reports, on time
• Responsibility for monitoring assets and executing support operations. Monitoring of system/device manager for key accounts, maybe also required outside of working hours
• Provide support with system configuration and maintenance
• Supporting with customer satisfaction surveys
• Responsibility for answering all switchboard calls, meeting and greeting visitors and other ad hoc general office administrative duties in a professional manner
• Reviewing Contract & Commercial cover for all assets and works
• Rota Management

• Proven organisational and work prioritisation skills
• Excellent attention to detail
• Problem-solving and creative skills 

Vakkennis: 

• 1+ Previous experience of working within a service and support environment
• Knowledge of IT systems and applications
• Proven experience of customer support

Talenkennis: 

• English, French and Dutch

• A permanent contract after a successful interim period.