Marketing communications & sales order processing reporting to Directors.

• The job is a new role in our latest brand start-up Maxrete concretes. Maxrete is all about two things, innovative lightweight concrete in bags, with fast and efficient delivery systems.
• Our mission is to make concrete easier, easier to order and easier to use.
• We have a strong desire to automate all our systems using IT as our main driver wherever possible is to create a scalable robust business for the future.
• The person in this role would be responsible for managing social media posts and comments; customer enquires right through to chasing and processing orders.
• There will be a requirement to build and develop database records and assisting with various marketing functions in order to help grow the number of enquiries and orders.
• There will be a need to build relationships with customers & suppliers.

Responsibilities

This person will be the responsible for all front line communications from our marketing:

• Social Media Platforms
• Selling platforms & e-commerce enquiries.
• E-mail or phone enquiries. (from call centre)
• Website enquiries.
• Customer follow ups.
   

They will be required to raise e-mail quotations, e-invoices and chase payments and process orders on-line via DPD or Palletways portals and such. *This work is from templates or dropdown list options & prices, weighted 95% e mail and 5% telephone activities.

Hours of work

• For the right person this role is extremely flexible, the focus is on getting the job done with customer experience and customer obsession being No.1 all times.
• The role is not 9-5pm although they will be considered the main framework of hours.
• 30-40mins out of hours are needed per weekday and weekend days to re-act/respond to opportunities or problems on-line or e mails.
• At weekends a 5-10 minute sweep 4 times per day of all communication channels is sufficient to achieve success in this area.