At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world's leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond! The Manager, CX Analytics Lead (insights & frameworks) leads the analytical engine of our global CX measurement system. * Lead deep dive analyses on NPS, journey metrics, and verbatims, correlating them with performance results and key drivers. * Translate analytical findings into structured insights that inform, but do not lead, strategic discussions.
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