Customer Service Export - German (m/v)
- Kortenberg
You pro-actively respond to customer queries, for example order status, order amendments, resolving problems with potential customer impact, for example credit blocks, delivery issues, thereby ensuring a high level of customer service * You assist in order fulfillment activities such as taking orders, updating pricing information, determining appropriate shipping methods, routes and rates, country & customer order requirements Invoice/Contract info * You ensure KPI data such as customer complaints, non-conformances * You are hands -on, result driven, customer focused, and you have competencies such as prioritisation, attention to details, managing deadlines and planning * You master efficient and good communication as this is important to ensure the required internal & external service * Kortenberg * Temporary with possibility of permanence * Full Time - Your tasks
You pro-actively respond to customer queries, for example order status, order amendments, resolving problems with potential customer impact, for example credit blocks, delivery issues, thereby ensuring a high level of customer service * You assist in order fulfillment activities such as taking orders, updating pricing information, determining appropriate shipping methods, routes and rates, country & customer order requirements Invoice/Contract info * You ensure KPI data such as customer complaints, non-conformances * You are hands -on, result driven, customer focused, and you have competencies such as prioritisation, attention to details, managing deadlines and planning * You master efficient and good communication as this is important to ensure the required internal & external service * Kortenberg * Temporary with possibility of permanence * Full Time - Your tasks
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