Customer Service Support Back Office Mobile
- Evere
You regarding technical questions, service providers to serve our customers in a better way. * You detect incidents related to transversal products, services, applications and prepaid billing with possible impact on customers and you apply appropriate priority & notification process. * Last but not least, you support the launch of new products and services (Friendly User Test) and think pro-actively about the required support. * 1-2 years' experience in a customer services environment. Wij bieden IT-resourcing, projectoplossingen en managed services en stellen organisaties zo in staat om individuele medewerkers en teams te vormen die klaar zijn voor het digitale tijdperk. * Furthermore, you inform customers continuously on the status of their problem according to their segmentation (internal and external customers).
You regarding technical questions, service providers to serve our customers in a better way. * You detect incidents related to transversal products, services, applications and prepaid billing with possible impact on customers and you apply appropriate priority & notification process. * Last but not least, you support the launch of new products and services (Friendly User Test) and think pro-actively about the required support. * 1-2 years' experience in a customer services environment. Wij bieden IT-resourcing, projectoplossingen en managed services en stellen organisaties zo in staat om individuele medewerkers en teams te vormen die klaar zijn voor het digitale tijdperk. * Furthermore, you inform customers continuously on the status of their problem according to their segmentation (internal and external customers).
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