Jobs en tant que Helpdesk & Technical Support à Brussels

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Senior Support Engineer - Service Desk

Brunel Belgium NV

Brussels

As a member of the clients onsite support team, you are the eyes, ears, hands and feet for Local IT. * You support Security & Compliance Initiatives in an active manner * You support Process Improvement Initiatives * A previous experience in a helpdesk or support role is an asset - Brunel Belgium NV * Brussels * Contract duration unspecified * Full Time - Introduction - Your responsibilities * You (PC, Server and Network) to the Business in a quick * and proactive manner, escalating where needed. * You have a good understanding of single points of failure for the site and the Business Critical * Systems. * You are responsible for IT Asset Management * You and assist in Documentation - o ServiceNow - o AMI - o SCCM Remote Tool - o WebJoin - o Skype - o SharePoint - o Yammer (or Similar) o SCDM - o PRM SharePoint - o PC Imaging - o PC Import * You promote and Contribute to Knowledge Management with Other Global Team Members As a member of the clients onsite support team, you are the eyes, ears, hands and feet for Local IT. * You support Security & Compliance Initiatives in an active manner * You support Process Improvement Initiatives * A previous experience in a helpdesk or support role is an asset - Brunel Belgium NV * Brussels * Contract duration unspecified * Full Time - Introduction - Your responsibilities * You (PC, Server and Network) to the Business in a quick * and proactive manner, escalating where needed. * You have a good understanding of single points of failure for the site and the Business Critical * Systems. * You are responsible for IT Asset Management * You and assist in Documentation - o ServiceNow - o AMI - o SCCM Remote Tool - o WebJoin - o Skype - o SharePoint - o Yammer (or Similar) o SCDM - o PRM SharePoint - o PC Imaging - o PC Import * You promote and Contribute to Knowledge Management with Other Global Team Members
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SCCM

Brayton Global SPRL

Etterbeek

Brayton Global SPRL * Etterbeek * Contract duration unspecified * Full Time - Introduction - System Center Configuration Manager - Responsibilities * Participate to the rollout of W10 platform and reinforce the team for the additional operational tasks linked with the roll-out * Participate in the 3rd line support, Problem Management and on-call standby service; * Follow-up of reported problems and escalated incidents * Serve as technical lead for designing, planning, assessing, implementing and/or migrating of the production environment * service teams to have a holistic view on the service and advise as needed; * Management of central monitoring infrastructure; * Implementation of test environment and “Proof of Concept” (POC); * Participation in ; * Improve knowledge and competencies; * Debugging and analyzing of reported problems and escalated incidents; Brayton Global SPRL * Etterbeek * Contract duration unspecified * Full Time - Introduction - System Center Configuration Manager - Responsibilities * Participate to the rollout of W10 platform and reinforce the team for the additional operational tasks linked with the roll-out * Participate in the 3rd line support, Problem Management and on-call standby service; * Follow-up of reported problems and escalated incidents * Serve as technical lead for designing, planning, assessing, implementing and/or migrating of the production environment * service teams to have a holistic view on the service and advise as needed; * Management of central monitoring infrastructure; * Implementation of test environment and “Proof of Concept” (POC); * Participation in ; * Improve knowledge and competencies; * Debugging and analyzing of reported problems and escalated incidents;
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IT Support

StepStone

Brussel

In the IT Support role at StepStone you'll use your technical and customer facing skills to provide internal customers with support on their IT infrastructure requirements. This is a fantastic opportunity for a IT Support with a wide range of experience, to in the recruitment technology space. * You have 3+ years' experience in an IT Support role with a wide variety of technologies. You will also be involved in the setup and maintenance of company-wide IT infrastructure solutions. * Provide advice to users in the use of IT tools (tele- or videoconferencing, SharePoint, smartphones, ...) * 3+ years tasked with infrastructure and user support, in a Windows environment * In addition, you have a good attitude to 'IT as a service' and have a customer centric focus * From the very first day at StepStone you will be welcomed and supported by a cooperative team. StepStone * Brussels * Contract duration unspecified In the IT Support role at StepStone you'll use your technical and customer facing skills to provide internal customers with support on their IT infrastructure requirements. This is a fantastic opportunity for a IT Support with a wide range of experience, to in the recruitment technology space. * You have 3+ years' experience in an IT Support role with a wide variety of technologies. You will also be involved in the setup and maintenance of company-wide IT infrastructure solutions. * Provide advice to users in the use of IT tools (tele- or videoconferencing, SharePoint, smartphones, ...) * 3+ years tasked with infrastructure and user support, in a Windows environment * In addition, you have a good attitude to 'IT as a service' and have a customer centric focus * From the very first day at StepStone you will be welcomed and supported by a cooperative team. StepStone * Brussels * Contract duration unspecified
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Support Manager

Brayton Global SPRL

Brussel

Organization, implementation and maintenance of support * Coordination of support teams * Proven knowledge in end user assistance or support of information systems - Brayton Global SPRL * Brussels * Contract duration unspecified * Full Time - Freelancer or payroll staff are welcome - Nature of the tasks * IS service management * Coordination with the project teams * Coordination of wiki sites, collaborative sites or social networks * Follow up of service quality * Management and follow up of user requests * Guidance regarding the use of information systems * Management if incidents related to information systems; organization of the reporting * Conception and organisation of user documentation for information systems * Conception and management of IS and ICT trainings * Participation in user, service and project meetings - Requirements * Excellent knowledge of ITIL * Good IT skills, particularly with the SQL and databases Organization, implementation and maintenance of support * Coordination of support teams * Proven knowledge in end user assistance or support of information systems - Brayton Global SPRL * Brussels * Contract duration unspecified * Full Time - Freelancer or payroll staff are welcome - Nature of the tasks * IS service management * Coordination with the project teams * Coordination of wiki sites, collaborative sites or social networks * Follow up of service quality * Management and follow up of user requests * Guidance regarding the use of information systems * Management if incidents related to information systems; organization of the reporting * Conception and organisation of user documentation for information systems * Conception and management of IS and ICT trainings * Participation in user, service and project meetings - Requirements * Excellent knowledge of ITIL * Good IT skills, particularly with the SQL and databases
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Helpdesks

Brayton Global SPRL

Brussel

Brayton Global SPRL * Brussels * Contract duration unspecified * Full Time - Introduction - Brayton Global is a fast growing company based in Brussels and specialized in IT. Our target is to find you the best position where you will flourish and go beyond your limits - We are looking for 10 helpdesks to work for one of our prestigious client in Brussels - Your responsibilities * Making an initial assessment of incident, attempting to resolve * Recording and tracking incident and problem information in a ticketing system * Monitoring progress of incident resolution relative to the appropriate SLA * Managing the incident life-cycle, including closure and verification * Participate in reconfiguration and installation of PC environement * Follows standard service desk procedures and processes * on appropriate action and maintain the ownership of the incident and ensure updates Brayton Global SPRL * Brussels * Contract duration unspecified * Full Time - Introduction - Brayton Global is a fast growing company based in Brussels and specialized in IT. Our target is to find you the best position where you will flourish and go beyond your limits - We are looking for 10 helpdesks to work for one of our prestigious client in Brussels - Your responsibilities * Making an initial assessment of incident, attempting to resolve * Recording and tracking incident and problem information in a ticketing system * Monitoring progress of incident resolution relative to the appropriate SLA * Managing the incident life-cycle, including closure and verification * Participate in reconfiguration and installation of PC environement * Follows standard service desk procedures and processes * on appropriate action and maintain the ownership of the incident and ensure updates
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Brayton Global SPRL

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Minimum 2 years of demonstrable experience as a Windows Support Engineer. Brayton Global SPRL * Etterbeek * Contract duration unspecified * Full Time - Responsibilities * Physically remove old equipment and replace with new * Backup and restore of user data * Configure Microsoft Windows 10 to the company requirements * Install and configuration of multiple 3rd party software * Provide excellent customer service to all end users * Audit all equipment and provide detailed data to the Asset Management Team * Imaging of PC's (rare occurrence) * Equipment delivery (rare occurrence) * Provide 1st and 2nd line support for customers - Profile * Bachelor of Informatics or equivalent through experience. * Excellent knowledge of Windows 7 and Windows 10. * Good knowledge of SCCM. * Basic knowledge of Active Directory. Minimum 2 years of demonstrable experience as a Windows Support Engineer. Brayton Global SPRL * Etterbeek * Contract duration unspecified * Full Time - Responsibilities * Physically remove old equipment and replace with new * Backup and restore of user data * Configure Microsoft Windows 10 to the company requirements * Install and configuration of multiple 3rd party software * Provide excellent customer service to all end users * Audit all equipment and provide detailed data to the Asset Management Team * Imaging of PC's (rare occurrence) * Equipment delivery (rare occurrence) * Provide 1st and 2nd line support for customers - Profile * Bachelor of Informatics or equivalent through experience. * Excellent knowledge of Windows 7 and Windows 10. * Good knowledge of SCCM. * Basic knowledge of Active Directory.
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Technical support specialist

Crestron

Rijmenam

Our Technical Support team and ATSG team (Advanced Technology Support Group) are providing technical support to our customers. When experiencing unexpected behavior regarding a Crestron system, Technical Support can be contacted to determine the problem and finally to resolve it. Besides this, the Technical Support team is the first team that is contacted for global questions regarding our products. Technical service department - We help and support customers with questions and issues that they can encounter when installing complex Crestron systems. Support internal and external Crestron Projects * Taking ownership of technical challenges and technical projects. * Provide support, guidance and information, both on a hard and a software level. * Support complex Crestron implementations. o Optimizing and restoring system and network issues that occur on technical level. Crestron * Rijmenam Our Technical Support team and ATSG team (Advanced Technology Support Group) are providing technical support to our customers. When experiencing unexpected behavior regarding a Crestron system, Technical Support can be contacted to determine the problem and finally to resolve it. Besides this, the Technical Support team is the first team that is contacted for global questions regarding our products. Technical service department - We help and support customers with questions and issues that they can encounter when installing complex Crestron systems. Support internal and external Crestron Projects * Taking ownership of technical challenges and technical projects. * Provide support, guidance and information, both on a hard and a software level. * Support complex Crestron implementations. o Optimizing and restoring system and network issues that occur on technical level. Crestron * Rijmenam
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Parkwind NV

Leuven

e.g. helping install, upgrade and troubleshoot hardware and software systems, conducting remote troubleshooting, testing alternative pathways until issues are resolved, recording of technical issues and solutions in logs and directing unresolved issues to the next line of support. * Creating user manuals and work instructions, if required, and contribute to improve IT related processes. * Conducting IT satisfaction surveys and improve the IT service, based on user input. * Pro-active monitoring of IT systems (health, speed, consistency and security) * All round IT knowledge as well as knowledge of the Microsoft Office 365 cloud environment, is a strong asset. * Good interpersonal skills and enthusiastic in providing support to end users. * Eagerness to learn and to keep up with latest IT and business trends and evolutions. Parkwind NV * Leuven * Contract duration unspecified * Full Time - Introduction e.g. helping install, upgrade and troubleshoot hardware and software systems, conducting remote troubleshooting, testing alternative pathways until issues are resolved, recording of technical issues and solutions in logs and directing unresolved issues to the next line of support. * Creating user manuals and work instructions, if required, and contribute to improve IT related processes. * Conducting IT satisfaction surveys and improve the IT service, based on user input. * Pro-active monitoring of IT systems (health, speed, consistency and security) * All round IT knowledge as well as knowledge of the Microsoft Office 365 cloud environment, is a strong asset. * Good interpersonal skills and enthusiastic in providing support to end users. * Eagerness to learn and to keep up with latest IT and business trends and evolutions. Parkwind NV * Leuven * Contract duration unspecified * Full Time - Introduction
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Deloitte

Zaventem

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Brayton Global SPRL

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Brayton Global SPRL

Etterbeek

Ensure the quality of the major releases of cloud platforms for different customers * Integrate cloud products with the different components 'classic' infrastructure (server virtualization, databases, management of logs, virtual networks, storage) * Knowledge of redhat cloud products is essential: openshift / openstack. * Complete knowledge of one of the cloud platforms, such as AWS, Azure, or GCP - Brayton Global SPRL * Etterbeek * Contract duration unspecified * Full Time - Responsibilities * Follow the evolution of the different offers gcloud (Vmaas, Hypaas, Paas) * Automate the installation and configuration of offers based on language as Ansible * To follow the evolutions of the suppliers - Profile * Experience with the Linux/UNIX operating system * Python * Java * GO * R * Clojure * Be familiar with DevOps methodology and tools, such as Puppet, Chef, Git, Docker, etc. * A clear understanding of APIs and web services - Interested? You can simply . Ensure the quality of the major releases of cloud platforms for different customers * Integrate cloud products with the different components 'classic' infrastructure (server virtualization, databases, management of logs, virtual networks, storage) * Knowledge of redhat cloud products is essential: openshift / openstack. * Complete knowledge of one of the cloud platforms, such as AWS, Azure, or GCP - Brayton Global SPRL * Etterbeek * Contract duration unspecified * Full Time - Responsibilities * Follow the evolution of the different offers gcloud (Vmaas, Hypaas, Paas) * Automate the installation and configuration of offers based on language as Ansible * To follow the evolutions of the suppliers - Profile * Experience with the Linux/UNIX operating system * Python * Java * GO * R * Clojure * Be familiar with DevOps methodology and tools, such as Puppet, Chef, Git, Docker, etc. * A clear understanding of APIs and web services - Interested? You can simply .
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Etterbeek

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Brussels

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