Jobs en tant que Helpdesk & Technical Support à Brussels

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Service Desk Agent

DKV Belgium

Brussels

The service desk agent also demonstrates pedagogy, patience and availability facing sometimes stressed customers * Detect and log all incidents reported to the service desk * Process support requests and service requests - DKV Belgium * Brussels * Contract duration unspecified * Full Time - Be responsible of the availability, daily operation and technical support of IT equipment and assist all DKV employees in the use of these tools. * Resolve the incident or move them to the appropriate expert * Contact external parties for assistance where required * Ensure the proper functioning of the computer systems and resolve any problem or transfer them to the Developer analyst or system engineer. * Responsible for the day to day closing operations and AS400 data processing. * Troubleshoot hardware issues. * Create users in systems (AS400 and active directory) * Create and manage email addresses The service desk agent also demonstrates pedagogy, patience and availability facing sometimes stressed customers * Detect and log all incidents reported to the service desk * Process support requests and service requests - DKV Belgium * Brussels * Contract duration unspecified * Full Time - Be responsible of the availability, daily operation and technical support of IT equipment and assist all DKV employees in the use of these tools. * Resolve the incident or move them to the appropriate expert * Contact external parties for assistance where required * Ensure the proper functioning of the computer systems and resolve any problem or transfer them to the Developer analyst or system engineer. * Responsible for the day to day closing operations and AS400 data processing. * Troubleshoot hardware issues. * Create users in systems (AS400 and active directory) * Create and manage email addresses
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ICT Support Engineer

Dyka Plastics

Ixelles

Within the context of the realization of an ambitious worldwide Digital Roadmap, the Tessenderlo Group global ICT department, located in Brussels, is looking for an ICT Support Engineer, to support and resolve end-user issues with hardware and software. * Provide advice, training, and assistance to users, including the setting up the ICT equipment, on-site as well as remote, to resolve queries and ensure the applications are understood by the business colleagues. * Help others to get the most out of the business application by providing support and advice. * Produce and update best practice support, policies and procedures on a wide range of user . Escalate to other ICT competence teams, if necessary. * Work together with colleagues from other ICT competence teams in global projects, such as infrastructure updates, etc., liaising with vendors, if necessary. * Duty Support (24/7, on call every 5 weeks). Within the context of the realization of an ambitious worldwide Digital Roadmap, the Tessenderlo Group global ICT department, located in Brussels, is looking for an ICT Support Engineer, to support and resolve end-user issues with hardware and software. * Provide advice, training, and assistance to users, including the setting up the ICT equipment, on-site as well as remote, to resolve queries and ensure the applications are understood by the business colleagues. * Help others to get the most out of the business application by providing support and advice. * Produce and update best practice support, policies and procedures on a wide range of user . Escalate to other ICT competence teams, if necessary. * Work together with colleagues from other ICT competence teams in global projects, such as infrastructure updates, etc., liaising with vendors, if necessary. * Duty Support (24/7, on call every 5 weeks).
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Helpdesk

Brayton Global SPRL

Brussel, Luxemburg, Nederland

Brayton Global SPRL * Brussels, Luxembourg, The Netherlands * Contract duration unspecified * Full Time - Introduction - Brayton Global is a fast growing company based in Brussels and specialized in IT. Our target is to find you the best position where you will flourish and go beyond your limits - We are looking for Several Support Agents to work for one of our prestigious client in Brussels or in Luxembourg. Your responsibilities * Level 1 * Making an initial assessment of incident, attempting to resolve * Recording and tracking incident and problem information in a ticketing system * Monitoring progress of incident resolution relative to the appropriate SLA * Managing the incident life-cycle, including closure and verification * Participate in reconfiguration and installation of PC environement * Follows standard service desk procedures and processes Brayton Global SPRL * Brussels, Luxembourg, The Netherlands * Contract duration unspecified * Full Time - Introduction - Brayton Global is a fast growing company based in Brussels and specialized in IT. Our target is to find you the best position where you will flourish and go beyond your limits - We are looking for Several Support Agents to work for one of our prestigious client in Brussels or in Luxembourg. Your responsibilities * Level 1 * Making an initial assessment of incident, attempting to resolve * Recording and tracking incident and problem information in a ticketing system * Monitoring progress of incident resolution relative to the appropriate SLA * Managing the incident life-cycle, including closure and verification * Participate in reconfiguration and installation of PC environement * Follows standard service desk procedures and processes
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IT Support

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Junior System Administrator

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Internship Customer & Logistics Service IT Support

Robert Bosch NV/SA

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Administrative Assistant

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