Service Desk Agent
- Brussels
The service desk agent also demonstrates pedagogy, patience and availability facing sometimes stressed customers * Detect and log all incidents reported to the service desk * Process support requests and service requests - DKV Belgium * Brussels * Contract duration unspecified * Full Time - Be responsible of the availability, daily operation and technical support of IT equipment and assist all DKV employees in the use of these tools. * Resolve the incident or move them to the appropriate expert * Contact external parties for assistance where required * Ensure the proper functioning of the computer systems and resolve any problem or transfer them to the Developer analyst or system engineer. * Responsible for the day to day closing operations and AS400 data processing. * Troubleshoot hardware issues. * Create users in systems (AS400 and active directory) * Create and manage email addresses
The service desk agent also demonstrates pedagogy, patience and availability facing sometimes stressed customers * Detect and log all incidents reported to the service desk * Process support requests and service requests - DKV Belgium * Brussels * Contract duration unspecified * Full Time - Be responsible of the availability, daily operation and technical support of IT equipment and assist all DKV employees in the use of these tools. * Resolve the incident or move them to the appropriate expert * Contact external parties for assistance where required * Ensure the proper functioning of the computer systems and resolve any problem or transfer them to the Developer analyst or system engineer. * Responsible for the day to day closing operations and AS400 data processing. * Troubleshoot hardware issues. * Create users in systems (AS400 and active directory) * Create and manage email addresses
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