Customer Support Engineer Service Desk
- Huizingen
As a Customer Support Engineer (CSE) you are responsible for providing support to customers regarding their IT infrastructure in various technical areas. * The hardware installation of components in units and servers of different manufacturers, except the customer support engineer in the helpdesk team - The CSE can be employed in the installation, intervention, internal repair, helpdesk or service delivery team. In a project for a customer you are responsible for the inclusion of one or more tasks. * Manage the correct use of the various data databases at the customer * If necessary, be engaged in a coordinating function, depending on your level and in consultation with the customer * Deal with the problems that are monitored on a daily basis on its planning, by going to the customer on-site and/or solving the problem of the customer within Realdolmen.
As a Customer Support Engineer (CSE) you are responsible for providing support to customers regarding their IT infrastructure in various technical areas. * The hardware installation of components in units and servers of different manufacturers, except the customer support engineer in the helpdesk team - The CSE can be employed in the installation, intervention, internal repair, helpdesk or service delivery team. In a project for a customer you are responsible for the inclusion of one or more tasks. * Manage the correct use of the various data databases at the customer * If necessary, be engaged in a coordinating function, depending on your level and in consultation with the customer * Deal with the problems that are monitored on a daily basis on its planning, by going to the customer on-site and/or solving the problem of the customer within Realdolmen.
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