Jobs en tant que Customer Service à Brussels

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Data innovation manager

bpost

Brussel

Within this context, we are looking for a Data Innovation Manager to reinforce our Data Innovations team and shape the future of our data driven services. As a Data Innovation Manager, you are constantly looking for opportunities and innovations to reinforce our data offers & positioning, through the development of value added solutions, redesign of customer journeys and touchpoints, and the creation of new partnerships within bpost group. In your role of Data Innovation Manager you are a dynamic teamplayer who challenges status quo & combines strong communication skills with a pragmatic and polyvalent approach. On one hand, you get to work in the start-up energy of our Data innovations team and on the other you can rely on the scale and the expertise of bpost to support even out-there ideas. * Co-develop data strategy Within this context, we are looking for a Data Innovation Manager to reinforce our Data Innovations team and shape the future of our data driven services. As a Data Innovation Manager, you are constantly looking for opportunities and innovations to reinforce our data offers & positioning, through the development of value added solutions, redesign of customer journeys and touchpoints, and the creation of new partnerships within bpost group. In your role of Data Innovation Manager you are a dynamic teamplayer who challenges status quo & combines strong communication skills with a pragmatic and polyvalent approach. On one hand, you get to work in the start-up energy of our Data innovations team and on the other you can rely on the scale and the expertise of bpost to support even out-there ideas. * Co-develop data strategy
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CUSTOMER SERVICE IMPORT - EXPORT

Profile Group

1090

We are looking for a Customer Service with affinity for transport, import, export and customs. In the Benelux they operate as 2 well-known brands, each with its own corporate identity, product lines and customer profiles. * You are in daily contact with your customers, suppliers, drivers, customs, ... * You manage all the import and export documents for your customers The Dehon Group is an international family business employing around 700 people operating in more than 40 countries and headquartered in Paris and Brussels. One of its main activities is the distribution of industrial products for the HVAC markets, such as refrigerants, heat transfer fluids, industrial gases, oils, etc. Given the growth of its activity, the Dehon Group is looking for a - You manage your clients' files from A to Z and make sure that all administrative activities are carried out. We are looking for a Customer Service with affinity for transport, import, export and customs. In the Benelux they operate as 2 well-known brands, each with its own corporate identity, product lines and customer profiles. * You are in daily contact with your customers, suppliers, drivers, customs, ... * You manage all the import and export documents for your customers The Dehon Group is an international family business employing around 700 people operating in more than 40 countries and headquartered in Paris and Brussels. One of its main activities is the distribution of industrial products for the HVAC markets, such as refrigerants, heat transfer fluids, industrial gases, oils, etc. Given the growth of its activity, the Dehon Group is looking for a - You manage your clients' files from A to Z and make sure that all administrative activities are carried out.
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Membership Manager

HR Place

Brussel

For its Head office situated in Brussels, we are looking for a (m/f/x): Membership Manager As Membership Manager, you are engagement and retention. You will improve the recruitment and onboarding , and the continuous engagement of existing members, ensuring “value of membership” for member firms. Regularly firms to increase their membership and the range of services available. Ideally some knowledge of financial services sectors or comparable membership organisation - HR Place * Brussels * Contract duration unspecified * Full Time - Invest Europe is the association representing Europe's private equity, venture capital and infrastructure sectors, . Our members take a long-term approach to investing in privately held companies, from start-ups to established firms. They inject not only capital but dynamism, innovation and expertise. For its Head office situated in Brussels, we are looking for a (m/f/x): Membership Manager As Membership Manager, you are engagement and retention. You will improve the recruitment and onboarding , and the continuous engagement of existing members, ensuring “value of membership” for member firms. Regularly firms to increase their membership and the range of services available. Ideally some knowledge of financial services sectors or comparable membership organisation - HR Place * Brussels * Contract duration unspecified * Full Time - Invest Europe is the association representing Europe's private equity, venture capital and infrastructure sectors, . Our members take a long-term approach to investing in privately held companies, from start-ups to established firms. They inject not only capital but dynamism, innovation and expertise.
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Customer Success Manager

Isabel NV

Brussel

The Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. The Customer Success Manager should engage with customers, maximize value and create strategies to grow our customer base. The Customer Success Manager is and . * Lead our Customer Success team, creating and executing a cohesive strategy including goals, performance, and key metrics to drive retention and expansion, Customer Lifecycle Management process, and tooling. * Knowledge of customer success processes, organization and responsibilities. The person fulfilling this role will work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. They will be responsible for the customer lifecycle from the point a contract has been signed. * Analyze customer data to improve customer experience. The Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. The Customer Success Manager should engage with customers, maximize value and create strategies to grow our customer base. The Customer Success Manager is and . * Lead our Customer Success team, creating and executing a cohesive strategy including goals, performance, and key metrics to drive retention and expansion, Customer Lifecycle Management process, and tooling. * Knowledge of customer success processes, organization and responsibilities. The person fulfilling this role will work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. They will be responsible for the customer lifecycle from the point a contract has been signed. * Analyze customer data to improve customer experience.
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Head of Customer Service: France

Takeaway.com

Brussel

As our Head of Customer Service: France, you're restaurants in France. That's the focus of our expert Customer Service teams. * In-depth knowledge of the customer service industry - We're looking for a customer service expert who can combine people management with optimizing processes, ensuring customer satisfaction across France. You're for the various areas in Customer Service, such as Quality Specialists and Operations Support Specialists. * Reporting your insights and improvement ideas to our Customer Services Director in Amsterdam - Our global growth relies on customer satisfaction, ensuring that any issues which arise are handled quickly and effectively. Your team consists of 150-200 colleagues, based in Brussels. * Ensuring excellent support in all areas, with a continuous focus on customer satisfaction and compliance with SLAs As our Head of Customer Service: France, you're restaurants in France. That's the focus of our expert Customer Service teams. * In-depth knowledge of the customer service industry - We're looking for a customer service expert who can combine people management with optimizing processes, ensuring customer satisfaction across France. You're for the various areas in Customer Service, such as Quality Specialists and Operations Support Specialists. * Reporting your insights and improvement ideas to our Customer Services Director in Amsterdam - Our global growth relies on customer satisfaction, ensuring that any issues which arise are handled quickly and effectively. Your team consists of 150-200 colleagues, based in Brussels. * Ensuring excellent support in all areas, with a continuous focus on customer satisfaction and compliance with SLAs
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Technical Service Support Specialist - Automation & Control

Artemys

Brussel

For one of its clients – an international player engaged in the manufacture of electrical devices and sale of related services, who is willing to generate business growth in Belgium – Artemys is looking for a Technical Service Support Specialist, able to improve customer satisfaction by providing high quality, professional Primary Technical Support to Automation & Control customers across industries. * Experience in a Technical Support, Inside Sales and/or Customer Service is much appreciated * You have a back-up role for the tasks performed in the Customer Care Centre, i.e., you provide general/technical/management support. * You provide customers with accurate technical information on products, prices, discounts, and applications, during the pre-sales, sales, and after-sales process. For one of its clients – an international player engaged in the manufacture of electrical devices and sale of related services, who is willing to generate business growth in Belgium – Artemys is looking for a Technical Service Support Specialist, able to improve customer satisfaction by providing high quality, professional Primary Technical Support to Automation & Control customers across industries. * Experience in a Technical Support, Inside Sales and/or Customer Service is much appreciated * You have a back-up role for the tasks performed in the Customer Care Centre, i.e., you provide general/technical/management support. * You provide customers with accurate technical information on products, prices, discounts, and applications, during the pre-sales, sales, and after-sales process.
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Regulatory Affairs Specialist, Belgium Based, French Speaking

Medtronic

Brussel

• Attending Field Safety Corrective Action meetings with the European regulatory affairs core team and European colleagues of the other 27 European countries • 3+ years of experience working in a Regulatory Affairs area • Act as the responsible person within Regulatory Benelux in the preparation, execution and follow up of field safety corrective actions and product holds. (this includes the correct update of the Medtronic reporting systems and record keeping in an electronic database) Quality & Regulatory Support • Liaise with Operating Units and EMEA plant regulatory colleagues to obtain product technical information (declarations of conformity, #CE certificates, artwork etc.) You will have the opportunity to become a valued specialist and building strong relationships to the Business in Medtronic, Benelux. Medtronic * Brussels * Contract duration unspecified * Full Time - About Medtronic • Attending Field Safety Corrective Action meetings with the European regulatory affairs core team and European colleagues of the other 27 European countries • 3+ years of experience working in a Regulatory Affairs area • Act as the responsible person within Regulatory Benelux in the preparation, execution and follow up of field safety corrective actions and product holds. (this includes the correct update of the Medtronic reporting systems and record keeping in an electronic database) Quality & Regulatory Support • Liaise with Operating Units and EMEA plant regulatory colleagues to obtain product technical information (declarations of conformity, #CE certificates, artwork etc.) You will have the opportunity to become a valued specialist and building strong relationships to the Business in Medtronic, Benelux. Medtronic * Brussels * Contract duration unspecified * Full Time - About Medtronic
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Credit Collector

Stanley/Stella SA

Brussel

As a credit collector, you are responsible for ensuring the credit collection of our client whiles ensuring good interpersonal relations with them. We are looking for a new credit collector to join our finance team. * You have 1-2 years of experience as a Credit Collector * Managing client's files and information sent our credit insurance when necessary. Stanley/Stella SA * Brussels * Contract duration unspecified * Full Time - Your role - You advise and find solutions accordingly. * Ensuring the cash allocation of every client's purchase by contacting them. * Responsible for order holds and releases. You identify causes and propose solutions correspondingly. * Based on client's inquiries, you communicate information to the relevant department. * You are the point of contact for any customer' queries regarding invoicing. Your profile * You have a bachelor in finance or accounting As a credit collector, you are responsible for ensuring the credit collection of our client whiles ensuring good interpersonal relations with them. We are looking for a new credit collector to join our finance team. * You have 1-2 years of experience as a Credit Collector * Managing client's files and information sent our credit insurance when necessary. Stanley/Stella SA * Brussels * Contract duration unspecified * Full Time - Your role - You advise and find solutions accordingly. * Ensuring the cash allocation of every client's purchase by contacting them. * Responsible for order holds and releases. You identify causes and propose solutions correspondingly. * Based on client's inquiries, you communicate information to the relevant department. * You are the point of contact for any customer' queries regarding invoicing. Your profile * You have a bachelor in finance or accounting
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Senior Infrastructure specialist

Storever Belgium

Brussel

Within the technical team, you are in charge of management, evolution and troubleshooting of our internal and customer infrastructure. Storever Belgium * Brussels * Contract duration unspecified * Full Time - The job * On the top of our business platform, you work with the support teams to investigate, understand and solve platform issues to bring the best service to our clients. On the other hand, you are responsible for the day-to-day management of our internal and external platforms and will cooperate with all other teams in the operations area (delivery, development and support) in order to ensure systems are running effectively and efficiently to the organization's needs. * You will be also involved in implementing our solutions within the networks of our customers. Required Skills and experience * Bachelor's degree or equivalent experience * At least 3 years of systems engineering experience Within the technical team, you are in charge of management, evolution and troubleshooting of our internal and customer infrastructure. Storever Belgium * Brussels * Contract duration unspecified * Full Time - The job * On the top of our business platform, you work with the support teams to investigate, understand and solve platform issues to bring the best service to our clients. On the other hand, you are responsible for the day-to-day management of our internal and external platforms and will cooperate with all other teams in the operations area (delivery, development and support) in order to ensure systems are running effectively and efficiently to the organization's needs. * You will be also involved in implementing our solutions within the networks of our customers. Required Skills and experience * Bachelor's degree or equivalent experience * At least 3 years of systems engineering experience
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CUSTOMER SERVICE IMPORT - EXPORT

Profile Group

Brussels

In the Benelux they operate as 2 well-known brands, each with its own corporate identity, product lines and customer profiles. * You are in daily contact with your customers, suppliers, drivers, customs, ... * You manage all the import and export documents for your customers The Dehon Group is an international family business employing around 700 people operating in more than 40 countries and headquartered in Paris and Brussels. One of its main activities is the distribution of industrial products for the HVAC markets, such as refrigerants, heat transfer fluids, industrial gases, oils, etc. Given the growth of its activity, the Dehon Group is looking for a - We are looking for an Administrative Talent with affinity for transport, import, export and customs. You manage your clients' files from A to Z and make sure that all administrative activities are carried out. In the Benelux they operate as 2 well-known brands, each with its own corporate identity, product lines and customer profiles. * You are in daily contact with your customers, suppliers, drivers, customs, ... * You manage all the import and export documents for your customers The Dehon Group is an international family business employing around 700 people operating in more than 40 countries and headquartered in Paris and Brussels. One of its main activities is the distribution of industrial products for the HVAC markets, such as refrigerants, heat transfer fluids, industrial gases, oils, etc. Given the growth of its activity, the Dehon Group is looking for a - We are looking for an Administrative Talent with affinity for transport, import, export and customs. You manage your clients' files from A to Z and make sure that all administrative activities are carried out.
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Business Support Officer Planning & Data Insights

bpost

Brussels

That's why we are permanently connected to the business and the teams on the ground. They are the strength of our business. bpost * Brussels * Contract duration unspecified * Full Time - Goal - bpost is always on the move. We create an environment for our people with challenging projects, inspiring collaborations and the latest technologies, with interesting job opportunities and training programs for everyone. Within this story, we are looking for a Customer Care Coordinator for the Key Account Service Desk team at our Parcels & Logistics department. Your mission - Customer care for parcels & logistics is responsible for handling complaints and questions from the top 150 bpost parcels of customers. Your main goals as resource planner – data insights specialist are ensuring a waterproof and correct insights in different data. About the job * You make the daily resource . That's why we are permanently connected to the business and the teams on the ground. They are the strength of our business. bpost * Brussels * Contract duration unspecified * Full Time - Goal - bpost is always on the move. We create an environment for our people with challenging projects, inspiring collaborations and the latest technologies, with interesting job opportunities and training programs for everyone. Within this story, we are looking for a Customer Care Coordinator for the Key Account Service Desk team at our Parcels & Logistics department. Your mission - Customer care for parcels & logistics is responsible for handling complaints and questions from the top 150 bpost parcels of customers. Your main goals as resource planner – data insights specialist are ensuring a waterproof and correct insights in different data. About the job * You make the daily resource .
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Customer Care

Walters People

Brussel

For , we are looking for a Customer Care to support the company development. If you are an easy communicator with a strong focus on customer relations, then this Customer Care job is for you. As part of the customer service team, you will mainly be in charge of the Benelux market. * Being the single point of contact for customer inquiries. * Answering calls to provide information and advice about products, commercial policy, terms and condition for existing customers. * Managing complaints and find quick and innovative solutions to make sure the customers' experience is positive at the end of the day. * Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. * Customer-oriented, good listener. Are you dynamic, autonomous and customer-oriented ? Walters People * Brussels * Contract duration unspecified * Full Time For , we are looking for a Customer Care to support the company development. If you are an easy communicator with a strong focus on customer relations, then this Customer Care job is for you. As part of the customer service team, you will mainly be in charge of the Benelux market. * Being the single point of contact for customer inquiries. * Answering calls to provide information and advice about products, commercial policy, terms and condition for existing customers. * Managing complaints and find quick and innovative solutions to make sure the customers' experience is positive at the end of the day. * Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. * Customer-oriented, good listener. Are you dynamic, autonomous and customer-oriented ? Walters People * Brussels * Contract duration unspecified * Full Time
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