Customer Service Representative (Roadside Assistance for the French Market)
- Maastricht
Our Customer Service Representatives answer incoming calls from customers requiring assistance. Mercedes-Benz Customer Assistance Center Customers experiencing a vehicle breakdown can Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. The philosophy is to ensure the customer is mobile again as quickly as possible. * Excellent understanding of customer satisfaction * Maastricht * Contract duration specified * Full Time - The function - Roadside Assistance - Details are collected and entered into a crm system. Requirements * Native level of French, both written and spoken * Fluency in English (company language) * Ability to work in structures, to prioritize, analyze and coordinate your day to day business * Empathy and negotiation skills * Strong analytical skills * Open-minded to a diversity of cultures * Computer literacy * Willing to work in shifts (and earn extra shift allowance)
Our Customer Service Representatives answer incoming calls from customers requiring assistance. Mercedes-Benz Customer Assistance Center Customers experiencing a vehicle breakdown can Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. The philosophy is to ensure the customer is mobile again as quickly as possible. * Excellent understanding of customer satisfaction * Maastricht * Contract duration specified * Full Time - The function - Roadside Assistance - Details are collected and entered into a crm system. Requirements * Native level of French, both written and spoken * Fluency in English (company language) * Ability to work in structures, to prioritize, analyze and coordinate your day to day business * Empathy and negotiation skills * Strong analytical skills * Open-minded to a diversity of cultures * Computer literacy * Willing to work in shifts (and earn extra shift allowance)
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