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European Technical Support Center Specialist

Brainbridge Technics

Aalst

As a European Technical Support Center Specialist, you'll join a dynamic team responsible for a high-quality level of technical support and representation for Diagnostic Systems products in the field of Molecular Diagnostics, Cervical Cancer detection and Microbiology. You will be the point of contact for the customers (focusing on Wallonia, France and Spain) to provide technical, software and product support. * Tracking, recording and documenting all technical enquiries from customers and prospective customers into the systems. * You have been using remote support tools, such as VPN and remote desktop * You are eager to stay current in technical knowledge in order to be able to troubleshoot and provide information back to customers in a helpful, courteous, positive and professional manner As a European Technical Support Center Specialist, you'll join a dynamic team responsible for a high-quality level of technical support and representation for Diagnostic Systems products in the field of Molecular Diagnostics, Cervical Cancer detection and Microbiology. You will be the point of contact for the customers (focusing on Wallonia, France and Spain) to provide technical, software and product support. * Tracking, recording and documenting all technical enquiries from customers and prospective customers into the systems. * You have been using remote support tools, such as VPN and remote desktop * You are eager to stay current in technical knowledge in order to be able to troubleshoot and provide information back to customers in a helpful, courteous, positive and professional manner
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Technical Support Center Specialist

Brainbridge Technics

Aalst

As Technical Support Center Specialist, you will be part of European Technical Support Center and be part of a multicultural team of 17 who provides support to our customers Europe-wide. * As Technical Support Center Specialist reporting Center Team Leader, you will be the first point of contact for the customer to , instructions and guidance. * In addition, you will be responsible for the maintenance and repair of the instruments in the European training center, work on local or European Technical Service improvement projects as needed and participate in training courses in Europe. You will support your field-based colleagues in the execution of the on-site repair by recommending precautionary spare parts. As Technical Support Center Specialist, you will be part of European Technical Support Center and be part of a multicultural team of 17 who provides support to our customers Europe-wide. * As Technical Support Center Specialist reporting Center Team Leader, you will be the first point of contact for the customer to , instructions and guidance. * In addition, you will be responsible for the maintenance and repair of the instruments in the European training center, work on local or European Technical Service improvement projects as needed and participate in training courses in Europe. You will support your field-based colleagues in the execution of the on-site repair by recommending precautionary spare parts.
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