Enjoy working with a wide range of people and helping them develop? Want to be part of a vibrant international company? Then we're looking for you.Our story (the bitesize version)
From burgers in Brussels to light bites in Leuven, people across Belgium order their favourite dishes with us every day. It's one of 11 countries where we're making mealtimes quick, easy and delicious!
But our success isn't all about food. Perhaps the biggest ingredient is customer service. With millions of food-lovers ordering with us every week, we're dedicated to giving them the very best. That's where you come in…
As our Training Specialist for Belgium, you'll support and develop our Customer Service teams. That means helping CS Agents to find better and more efficient ways of working, giving our customer care the perfect ingredients.
That includes producing and delivering training for new starters. You'll make a positive impact throughout the process – from planning training to creating localised materials and helping onboard new starters.
Want more? We're also counting on you to:
Offer refresher training for current employees
Identify process gaps and bottlenecks, and make proposals to fix them
Interact with CS colleagues and other internal stakeholders – e.g. Supervisors, Quality Specialists, Training Specialists and team leads
Ready to take on this exciting role? Here's what we're looking for from you:
Educational background in coaching, training and/or people management
Experience in developing and educating teams is an advantage
Excellent French or Dutch (written & spoken), as well as fluent English
Positive, proactive and well-organised approach to your work
Good communication and presentation skills
You're confident working independently, but enjoy being part of a team environment
Previous experience with contact centre operations and multiple business departments is useful – though not essential
Like the best food pairings, we think your hard work and these great rewards belong together:
Opportunities for personal and professional growth in a varied role
Great company events, including our annual summer party and snow event
A lively, welcoming workplace in Brussels (we're part of the Tour & Taxis building!)
Contribution to your pension plan
Office perks: Delicious tea & coffee, fresh fruit and much more
Contribution to travel costs and Takeaway Pay budget