As a Technical Services Account Manager (TSAM) within the Thales Sentinel Software Monetization group you will be responsible for building and maintaining strong, trusted, long term relationships with individuals and groups at all levels within our largest customer organizations who operate in complex environments, who have high expectations, and who each have a wide and varied set of dynamic business requirements. The role is key to the long term satisfaction and success of Sentinel customer’s use of Thales products and is a key element for customer retention, contract growth, and renewals.
It also involves the following tasks:
- As a successful TSAM you’re able to ensure the timely provisioning and maintenance of your customer’s Sentinel products and services and provide continuous advice and guidance through their Sentinel journey and enable them to maximize the value they’re able to extract from Thales Sentinel solutions.
- This role, while technical in nature, is not a traditional technical role and requires you to call upon and develop the best you have to offer to ensure customer success both technically and commercially. That may be your broad spectrum technical experience and knowledge, customer facing skills, project management and organizational talents, consulting abilities, customer training, and even high level solution design and implementation skills.